How to deal with Trolls and Triggered People

By popular demand we're releasing an episode of the podcast on How to deal with trolls and triggered people—and I wanted to include that second part in there because yes, sometimes you'll get trolls (but often they're easy to deal with because trolls are just folks intentionally trying to cause some mischief) but what's harder and hits harder emotionally - is triggered people who are raging or attacking you.

And over the years in the Well Conceived Mastermind, we've worked with many coaches and practitioners who've experienced constructive and negative feedback either publicly or privately, as well as uncovering that there are many coaches and practitioners out there who are afraid to write anything even remotely controversial or have an opinion in case they ever experience trolls or triggered people.

What you need to understand though: is that if you ever want to have a successful business, you need to understand that this is an inevitable part of doing business, and... if you are always so ever conscious of never ruffling any feathers in your business, you'll likely never grow.

The reason being is that people don't resonate and buy from vanilla.

They resonate and buy from:

Pineapple on pizza

Baked chocolate cookie ice cream with chocolate swirl

And sometimes when you repel people (hint: why I never worry about unfollows on Instagram FYI) is because the people you repel were likely never going to buy from you (or potentially anyone) anyway, but... the people who see that you have an opinion that you're different from the sea of lemmings out there in the internet space, are the people who are going to deeply resonate and identify with you... and lead to the sale.

So in this episode, I'm talking all about my experience and some of the feedback I've received from my audience over the years, why I don't take it personally and how I decide what to do next with posts and content that have received feedback.

Tune into this week's episode and let me know what you think!

Any links mentioned in the show

Peep the below Crisis Communications Social Media Flow Charts that might be helpful

Rignite Social Media Crisis Response Plan

Pascal Renes Social Media Decision Tree Graphic (I love this one!)

Comms Creatives Social Media Flow Chart

Listen here.

Meet your host, Robyn Birkin

I'm the go-to consultant for women who believe it's possible to earn more, while doing less.

My superpower? Helping women in business create, launch and grow strategic and sophisticated funnels and digital programs that allow them to reclaim their time and step away from the 1:1 income ceiling and burnout. 

1 million+
podcast downloads

1,500
students + growing

6 figures
in six hours per week

25+ years
experience + qualifications

When you’re ready, here’s how we can support you in your online business:

Ready to get well paid while living a well lived life with a signature program? Make sure you join the waitlist for the Peace and Profit Mastermind - a six month high touch program like no other. Click here to put your name down.

Enjoy this Episode? Subscribe!

If you enjoyed this episode, don't forget to hit the subscribe button (and if you want to show some extra love, please submit a rating and a review - podcast reviews are like the secret sauce that helps us continue to deliver first class results and reach more people).

You may also like

8 mistakes you’re making on Instagram (and how to fix ’em TODAY)

You’re showing up. You’re posting. But it’s just not working. Wanna know why?It’s probably not that you suck or that people don’t like you —it’s that your strategy is wonky donkey. In this episode, I’m walking you through 8 of the most common mistakes I see (and the super simple ways to fix them TODAY).

Read More

You hate Instagram. I love it. Here’s 5 reasons why

Let me paint a picture of what I see often. Instagram feels like a relentless chore? Half the time, you sit there staring at your screen, wondering what to say, what to post, and whether it’s even worth it anymore. And the other half of the time, you post but feel like you’re getting crickets…

Read More

Too smart for your own good? Why it’s costing you sales

If you ever feel like you know exactly how to solve your ideal client’s problems, but no one is buying what you’re selling… or you’re exceptional at 1:1 but somehow it just doesn’t land when you’re trying to make online course sales, this one is for you. Being too clever, too advanced, or just too many steps

Read More

You’re too smart for your own good (and it’s costing you sales)

Ever feel like you’re pouring your heart (and time and brainpower) into your content and offers—and still hearing crickets? This episode is your wake-up call (and maybe a bit of a loving nudge to dumb it down a little). Because you’re probably too smart for your own good – and it’s costing you sales. Here’s

Read More

Kartra vs. Kajabi: features, pricing, & which is best

Kartra and Kajabi are two of the most popular membership and online course platforms. But which one is best? Below, I’ll discuss Kartra vs. Kajabi so you can compare their pricing and features and decide which one is better for you.Which is better? Kajabi or Kartra?While Kajabi and Kartra are similar in many ways, Kartra

Read More